Shipping policy
Shipping Policy
Last Updated: May 30, 2026
At VANTRA, every order is handled with care so your piece arrives safely and within a clear timeframe.
1. Order Processing Time
All orders are processed within 1–3 business days.
During this time, we prepare your order and ensure everything is correctly packed before shipping.
Once your order has been processed and shipped, you will receive a confirmation email with your tracking details.
2. Shipping Times
Estimated delivery times after dispatch:
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United States: 5–8 business days
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United Kingdom: 3–5 business days
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Australia: 4–7 business days
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Other international destinations: 7–12 business days (estimated)
Delivery times are estimates and may vary depending on local postal services.
3. Shipping Cost
We offer free shipping on all orders.
4. Tracking Information
All orders include tracked shipping.
Tracking details will be sent by email once your order has been shipped. Please allow 2–5 days for tracking updates to appear in the system.
5. Customs & Import Fees
All customs duties and import fees are covered.
You will not be charged any additional fees upon delivery.
6. Address Changes
If you need to change your shipping address, please contact us immediately at:
We can only make changes if the order has not yet been shipped.
7. Lost or Delayed Packages
If your order is significantly delayed beyond the estimated delivery time, please contact us.
We will review the situation with the shipping carrier and take appropriate action if necessary.
8. Returns & Return Shipping
We accept returns in line with our return policy.
Return shipping costs are the responsibility of the customer unless the item arrives damaged or incorrect.
9. Final Note
We aim to make every delivery experience clear, reliable, and smooth from start to finish.