Refund policy

Returns & Refunds Policy

Last Updated: May 30, 2026

At VANTRA, we want you to feel confident in every order. If something isn’t right, we’re here to make it simple and fair.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be returned in its original packaging

  • Proof of purchase is required

To request a return, contact us at:

contact@vantrabali.com

2. Return Shipping

Return shipping costs are the responsibility of the customer.

If the item arrives damaged or incorrect, we will cover the return shipping or provide an alternative solution.

3. Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed to your original payment method

  • Processing time is typically 5–10 business days, depending on your bank or payment provider

4. Non-Returnable Items

We cannot accept returns on:

  • Items that show signs of wear or use

  • Items returned without original packaging

  • Items returned after the return window has closed

5. Exchanges

We only replace items if they are defective or damaged.

If you need an exchange for the same item, contact us and we will assist you.

6. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account

  2. Contact your payment provider (it may take time before the refund is officially posted)

  3. If you still need help, contact us at contact@vantrabali.com

7. Final Note

We value fairness and clarity. Our goal is to ensure every customer feels supported and respected throughout the process.