Privacy policy

Privacy Policy

Last Updated: May 30, 2026

VANTRA ("we", "us", or "our") operates this website and provides the products, content, features, tools, and services available through it (collectively, the "Services").

This Privacy Policy explains how we collect, use, and protect your personal information when you visit, use, or make a purchase through our Services.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

We may collect information that identifies you or can reasonably be linked to you ("personal information").

Contact Information

  • Name

  • Billing address

  • Shipping address

  • Phone number

  • Email address

Payment Information

  • Payment method details (processed securely by payment providers)

  • Transaction details

  • Payment confirmations

Account Information

  • Username

  • Password

  • Preferences and settings

Order and Activity Information

  • Products you view

  • Items added to cart

  • Wishlist activity

  • Purchases

  • Returns, exchanges, and cancellations

  • Order history

Communications

Information you provide when you contact us, including customer support requests.

Device and Technical Information

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Network information

  • Unique device identifiers

Usage Information

How you interact with our website, including browsing behavior, time spent, and navigation patterns.

2. Sources of Information

We collect personal information:

Directly from you

When you:

  • Place an order

  • Create an account

  • Subscribe to emails

  • Contact us

  • Interact with our Services

Automatically

Through cookies and similar technologies when you use our website.

From service providers

Trusted partners who help us operate our business, such as:

  • Payment processing

  • Order fulfillment and shipping

  • Website hosting and maintenance

  • Email communications

  • Analytics and performance monitoring

  • Customer support

These providers only receive the information necessary to perform their services.

3. How We Use Your Information

We use your personal information to:

Provide and improve our Services

  • Process and fulfill orders

  • Manage accounts

  • Handle returns and exchanges

  • Deliver customer support

  • Improve website performance

  • Personalize your shopping experience

Communication

  • Send order updates and confirmations

  • Respond to your inquiries

  • Provide customer support

  • Maintain our relationship with you

Marketing and content

We may use your information to share:

  • Updates and new collections

  • Offers and promotions

  • Content that may be relevant to you

You may unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

We may use limited browsing and purchase behavior to improve relevance and communication quality.

Security and fraud prevention

  • Verify identity

  • Detect fraudulent activity

  • Protect our Services and customers

Legal compliance

  • Comply with legal obligations

  • Respond to lawful requests

  • Enforce our policies

4. How We Share Information

We may share personal information only when necessary:

Service providers

We share information with trusted third parties that support our operations, including:

  • Payment processing

  • Shipping and fulfillment

  • Website infrastructure

  • Email communication systems

  • Analytics tools

  • Customer support services

Business operations

If the business undergoes a transition such as a merger or restructuring, information may be transferred as part of that process.

Legal reasons

We may disclose information if required to:

  • Comply with legal obligations

  • Respond to valid legal requests

  • Protect our rights or users

  • Prevent fraud or abuse

With your consent

When you explicitly request or authorize it.

5. Cookies and Similar Technologies

We use cookies and similar technologies to:

  • Keep the website functioning properly

  • Remember your preferences

  • Understand how visitors use the site

  • Improve user experience

You can disable cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies before providing any personal information.

7. Children's Privacy

Our Services are not intended for individuals under the age of 16.

We do not knowingly collect personal information from children. If you believe a child has provided us with data, please contact us so we can remove it.

8. Data Security and Retention

We take reasonable measures to protect your personal information.

However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes

  • Enforce agreements

9. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information:

  • Access the data we hold about you

  • Request correction of inaccurate information

  • Request deletion of your data

  • Request a copy of your data

  • Object to or restrict certain processing

  • Withdraw consent where applicable

You may also unsubscribe from marketing emails at any time.

10. International Data Transfers

Your information may be processed in countries outside your place of residence.

Where required, we apply appropriate safeguards to protect your data during international transfers.

11. Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact

If you have any questions about this Privacy Policy or your data, you can contact us:

Email: contact@vantrabali.com

We aim to respond within a reasonable timeframe in accordance with applicable privacy laws.